FAQs

To place your order, follow these steps : 

• Browse through our wide range of products until you find something you like. This should be pretty easy- all our products are awesome! After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping (you know you want to) or confirm the order and click ‘Checkout’.
• From there, you can either log into you existing account or simply continue as a ‘New User’ and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-7 business days depending on where you live. (we know you hate waiting around).
• All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

• You’ve placed an order for your favourite products and cannot wait for them to arrive. We know the feeling! To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
• Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status. Yes, it’s that easy!
• After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS (yes, we like making sure you’re updated every step of the way).
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@thecasecompany.in

• There are absolutely NO hidden charges for any of our products- what you see is what you pay.
• Any applicable octroi, sales tax, and other charge is borne by thecasecompany.in. You will only be paying the amount that you see in your order summary.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@thecasecompany.in

• Orders in India are typically delivered in 1-4 business days in metros and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
• Please Note : All Mobile covers are made-to-order. They will be shipped out 3-4 business days after the order is placed. Patience is key!

• Customers can return their order within 3 days after an order has been delivered.
• All items must be in unused condition with all original tags and packaging intact.
• You can only apply for a Replacement If your Product Was Wrong or Damaged from your thecasecompany.in account. For Replacement Kindly contact on support@thecasecompany.in

The Case Company
T-1 Manish Chamber-3, LSC Market
Dwarka Sector-12, New Delhi - 110078

• After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you in your account. Refund of Shipping and COD charges is not applicable.
• Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
• International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
• Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at mailto:support@thecasecompany.in and we will get back to you.

• Orders are only cancelled with in 2 Hr. after you successfully placed order. this not cancelled after 2 Hr. because this is Print On Demand Product. sorry for the inconvenience cause
• In case you want to change or edit your order, please write to us at support@thecasecompany.in and we’ll help you out.

• The Case Company offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at support@thecasecompany.in within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. The Case Company will dispatch a replacement as soon as we receive your returned order.
• We do not exchange products if the customer has ordered a wrong item.
• We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.
• Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.

• We update our customers via email once we initiate the refund procedure.
• If we’ve emailed you about initiating the refund procedure, kindly wait for the process to be completed.