At The Case Company, we are committed to delivering a seamless shopping experience and products that match your expectations. We take pride in offering the highest quality products and customer service.
Exchange & Replacement Policy
We understand that sometimes things may not go as planned. If you receive a product that is damaged, defective, or broken during transit, we will gladly replace it free of charge.
Eligibility for Exchange
1. Damaged/Defective Products:
• If your product arrives in a damaged or unusable condition, contact us at info@thecasecompany.in within 24 hours of delivery.
• Unboxing video is must for any type of claim.
2. Original Packaging:
• The product must be returned in its original packaging, including all contents, in perfect resellable condition.
3. Verification Process:
• In some cases, you may be required to submit a screenshot of your phone model name for processing the exchange.
If the product is not available for replacement due to stock unavailability, we will issue a refund.
Non-Eligible Conditions
• Incorrect size, design, or model selected by the customer at checkout.
• Items not in original condition, with missing parts, or damaged due to customer error.
• Replacement requests made after 24 hours of delivery.
How to Initiate a Return or Exchange
1. Email us at info@thecasecompany.in with your order details and issue description.
2. Once approved, securely pack the product and ship it to:
Return Address:
303, 3rd Floor, RG Complex, Plot No. 8, MLU Pocket, Dwarka Sector-5, New Delhi - 110075
3. Use a trackable shipping service to ensure safe delivery. We are not liable for packages lost or stolen during transit.
Order Cancellation Policy
• You can cancel your order before it enters production by emailing info@thecasecompany.in.
• Orders cannot be canceled once they are shipped.
Shipping Costs for Returns
• Customers are responsible for all return shipping costs.
Replacement Policy
1. If the wrong product is delivered, a replacement request must be raised within 24 hours of delivery.
2. Replacements are shipped within 48 hours of approval.
3. If the replacement product is unavailable, a refund will be issued.
4. Once a replacement is issued, it cannot be returned or replaced again.
Additional Notes
• For claims regarding missing packages, Proof of Delivery (POD) is required.
• If the product fails quality assurance checks, we reserve the right to decline the exchange or replacement.
For further assistance, please email us at info@thecasecompany.in. We’re here to help and ensure a smooth shopping experience!